Prime Age Healthcare is committed to protecting the privacy and confidentiality of the personal information we collect. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable aged care legislation.

Scope

This policy applies to all clients, prospective clients, representatives, employees, contractors and visitors whose personal information is collected by Prime Age Healthcare.

Information We Collect

We may collect personal details, contact information, health information, care assessments, service records, emergency contacts, billing information, and any other information reasonably necessary to provide our services.

How We Collect Information

Information is collected directly from you wherever possible. With your consent, we may also collect information from your authorised representative, family members, healthcare professionals, hospitals, general practitioners, government agencies and other service providers.

Why We Collect Information

We collect information to assess eligibility, provide safe and effective services, coordinate care, communicate with you, manage billing and funding arrangements, comply with legal obligations, improve service quality and manage complaints.

Disclosure of Information

We only disclose information where you have consented, where it is necessary to deliver services, or where required or authorised by law. We do not sell personal information.

Security

Information is stored securely using appropriate physical, administrative and electronic safeguards. Access is limited to authorised personnel.

Access and Correction

You may request access to or correction of your personal information. We will respond within a reasonable timeframe, subject to any legal exceptions.

Website

Our website may use cookies and analytics tools to improve website functionality, security and user experience. These technologies generally collect anonymous information unless you voluntarily submit personal information through our online forms. 

Complaints

Privacy complaints should be directed to Prime Age Healthcare. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au).

Contact

Prime Age Healthcare
Privacy Officer: The Directors

Email: [email protected]
Phone: 08 7081 0081
Website: www.primeagehealthcare.com.au

Review

This policy will be reviewed periodically and updated to reflect changes in legislation or our practices.

Procedure Ownership and Revision

The Directors are responsible for ensuring the implementation of this policy. Specific responsibilities may be delegated to members of the Executive Team.

This procedure will be reviewed and approved by the Governing Body annually. If legislation, regulatory requirements or the organisational structure change, this document must be reviewed sooner. The current revision history is recorded in the table below 

Document History and Version Control